accessibility & help

Hurricanes Irma and Maria

British nationals

If you concerned about a British national, please call the Foreign and Commonwealth Office on 0207 008 0000 (24 hours). This line is for British nationals on any of the islands affected.

British Virgin Islands and Anguilla

The British Overseas Territories of Anguilla and the British Virgin Islands have been severely affected by Hurricane Irma. There has been major destruction of buildings and communications are down. Airport access is severely disrupted and impossible in some islands. Eighty per cent of buildings in Anguilla have been damaged.

Puerto Rico and US Virgin Islands

Hurricane Maria made landfall on Puerto Rico and the US Virgin Islands as a Category 4 hurricane, leaving behind severe flooding and widespread destruction. The storm destroyed hundreds of thousands of homes, businesses, schools and hospitals in both territories. Power and communications systems are not functioning and it could be months before power is restored. 

French or Dutch Territories

The islands of Saba, St. Eustatius and St. Maarten (Dutch territory) as well as the islands of Saint-Martin and Saint-Barthelemy (French territory) were hit by Hurricane Irma on 6 September.


The eye of Hurricane Maria made a direct hit on the island of Dominica as a Category 5 storm, causing widespread damage to infrastructure and telecommunications systems. At least 80% of the population has been affected and needs support. Some critically injured people have been evacuated. An estimated 90% of the buildings have sustained damage.

If you are searching for family members on Dominica, we advise the following steps:

  • Make a phone call. Phone services are being restored in Roseau and coverage can be intermittent depending on the volume of calls in the disaster area. Outside of urban centres coverage is still very limited or non-existent.
  • Send a text/SMS or WhatsApp message to the person you are looking for. These messages may go through where calls do not.
  • Send the person you are looking for an email. They may have been evacuated to an area where email can be accessed.
  • Think of other friends and relatives the person you are looking for may have already contacted. Contact those people to find out what information they have.
  • If you have an enquiry for a family member on Dominica, or for any countries or territories not listed above, please contact international family tracing on 0333 23 41 242.