accessibility & help

Support at home

The Red Cross helps thousands of people following a short stay in hospital and prevents unnecessary hospital admissions by providing extra support and care at home.

Find support near you

How do we help people?

The support offered by our volunteers can smooth the process of settling back into a normal routine and enable people to regain their confidence and independence. The service includes:

  • rebuilding confidence
  • collecting prescriptions
  • offering companionship
  • assistance with shopping.

What skills and training do our volunteers have?

Our volunteers have good interpersonal skills and an understanding of the differing physical needs of service users. All our volunteers are also provided with basic training in social care and first aid skills.

How do I get in touch?

The service is available on a time-limited basis. Referrals are accepted from GPs, primary care trusts, hospitals, social workers and individuals. If you would like further information, please get in touch with your local Red Cross branch office.

Could I volunteer for this service?

Without volunteers, we would never be able to give people the help they need in a crisis. Because we offer so many services across the UK, we depend on people who generously give up their time to help others. Become a support at home volunteer.  

  • The support at home service is available nation-wide across the UK.
  • Land Rover supports 11 projects that provide support at home services. They are located in Kent and Sussex, Lancashire, Yorkshire, Cheshire, Herefordshire, the East Midlands, Avon and Wiltshire, Exeter, South Wales, Northern Ireland and Scotland. Read more about our partnership with Land Rover.
  • The British Red Cross' 'First Call - Support at Home' service is expanding UK-wide thanks to the support of Big Lottery Fund and Nesta through the Accelerating Ideas pilot. 'First Call - Support at Home' helps vulnerable older people meet their health and care goals through a flexible support package for up to 12 weeks.

    This work builds on the initial First Call pilots in Leicester City and Rutland. The expansion will be based in urban settings and there will be opportunities for volunteers to contribute significantly to our work with vulnerable older people. Read more about the Accelerating Ideas programme.


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